Whether you have questions about your account, payments, bonuses, or games, we're always here to help. Browse the topics below or chat directly with our support team.
Select the type of query you have from the categories below
Issues with registration, login, updating details, and account verification.
Deposits, withdrawals, bKash/Nagad issues, and transaction status.
Questions about welcome bonuses, cashback, free spins, and promotions.
Game rules, betting odds, Live Casino, and Sports Betting guides.
Password, two-factor authentication, and suspicious activity reporting.
Questions about tier changes, point redemption, and VIP benefits.
App crashes, page loading issues, browser or device-related problems.
Self-exclusion, deposit limits, and support resources.
Whether you're new to hibajee8 or a long-time member, this Help Center was built for you. Running into the occasional issue is perfectly normal — the difference is that at hibajee8, you never have to figure it out alone. Our team is always by your side.
One of the most common challenges for online betting platform users in Bangladesh is not knowing where to turn for help — or struggling to explain issues in English. At hibajee8's Help Center, everything is available in Bengali, and every member of our support team speaks the language fluently.
Tip: When contacting Live Chat about a payment issue, have your transaction ID and screenshot ready — this helps us resolve things much faster.
One key advantage of the hibajee8 Help Center is that each department has its own dedicated specialist team. The team handling payment issues focuses exclusively on payments — so you get faster, more accurate answers.
It's frustrating to wait hours over a minor issue. At hibajee8, we make sure live chat first responses come within 3 minutes. Common issues are typically resolved in 10–15 minutes. Complex cases such as account recovery or large transaction disputes are handled within 24–48 hours.
Hibajee8 also has a self-help portal where you can manage many things on your own — such as adding payment methods, adjusting withdrawal limits, setting gaming limits, or updating your profile information. No support contact needed.
Keep in mind what happened, when it happened, and which game or transaction was involved. Take a screenshot if needed.
Live chat is the fastest way to get help. For complex matters or if you need to send documents, email is the better option.
A support representative will ask for your registered mobile number or user ID to verify your identity.
Once your issue is resolved, a support representative will send you a confirmation. If you're not satisfied, you have the option to escalate.
Reach the hibajee8 support team through whichever channel works best for you
Average response time: 3 minutes
Response time: within 2–6 hours
Response time: 5–15 minutes
Log in to find the number in your VIP dashboard
Hibajee8 believes gaming should be fun, not stressful. Responsible gaming support is a key part of our Help Center. If you ever feel like things are getting out of hand — whether you're spending too much time or money — you can talk to us openly about it.
Hibajee8 lets you set your own deposit limits. You can define a maximum daily, weekly, or monthly deposit amount. You can also temporarily suspend your account for a set period using the cooling-off feature.
If you need self-exclusion, let our support team know and we'll act immediately — no pressure, no questions asked. Your mental well-being and financial safety are our top priority.
For more details Visit the Responsible Gaming page See details.
hibajee8 protects every transaction and personal detail with TLS 1.3 encryption. We never sell or share your information with any third party. Learn more Privacy Policy available on the page.
Any information submitted through the Help Center is strictly confidential and used solely for resolving your issue. Our support representatives will never ask for your full password or OTP. If anyone requests such information, it may be a fraud attempt — report it immediately.
| Live Chat | 24 hours a day, 7 days a week |
| Email Support | 24 hours a day, 7 days a week |
| Telegram | 8:00 AM – 12:00 AM |
| VIP WhatsApp | 24 Hours (Gold+) |
| Phone Support | Coming Soon |
Our support team remains available during Eid and public holidays, though response times may be slightly longer than usual.
Most frequently asked questions in the Help Center
The hibajee8 support team is always here for you. Reach us via live chat or send us an email directly.